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1300 565 073

Email
corporate@accessmercantile.com.au

Postal Address
PO Box 380 Mitcham VIC 3132

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News

How confident are you in your current debt collection/mercantile agency’s compliance practices?

Posted By Vivian Hua Head of QA,
19/08/2024
In today’s environment, where compliance, regulatory scrutiny and data security are more critical than ever, ensuring that your vendor operates with the highest level of integrity and compliance is...

Enhancing Collections with Human-Centered Engagement: 'The Right Way Forward'

Posted By Nish Patil,
12/08/2024
Unfortunately, some debt collection agencies do not care about, measure, monitor or manage ‘customer experience and engagement as a critical metric within their business and tend to adopt ‘heavy...

A Human-Centric QA Approach

Posted By ,
05/08/2024
By Greg Asling – Chief Operating Officer Most of my career has been spent working in major enterprises that have large debt collection functions across global regions.  One of the things that...

Insights from Access Mercantile on the Evolving Landscape of Collections

Posted By ,
15/07/2024
In the dynamic domain of collections, it's essential to stay ahead by understanding operational challenges and emerging trends. Here are some key insights we're currently observing in the industry: ...

Reflecting on Reconciliation: Unveiling Indigenous Artwork at Access Mercantile

Posted By ,
03/06/2024
As we conclude National Reconciliation Week 2024, Access Mercantile unveiled indigenous artwork at our head office, which we hope will inspire conversations and reflections on the significance of...

Embracing National Reconciliation Week: Our Commitment to Unity and Progress

Posted By ,
27/05/2024
At Access Mercantile, we believe in the power of unity, understanding, and mutual respect. As we celebrate National Reconciliation Week from May 27 to June 3, we are reminded of the importance of...

From Boardrooms to Backpacks: Access Mercantile Leadership Team Dedicates a Day to Helping Vulnerable Children

Posted By ,
22/05/2024
The Access Mercantile senior leadership team recently stepped out of the office and into the heart of our community for a day dedicated to giving back. Far from the usual grind of meetings and...

Access Mercantile: Setting Industry Standards with ISO 27001:2022 Upgrade

Posted By ,
20/05/2024
Access Mercantile: Setting Industry Standards with ISO 27001:2022 Upgrade   Recently, Access Mercantile's Chief Information Technology Officer, David Bisiach, conveyed how...

Protecting customer data within the mercantile industry

Posted By David Bisiach - CITO,
09/05/2024
In today's digital age, safeguarding sensitive customer data is paramount, especially in industries like debt collection where confidentiality is critical. As an organization engaging debt collection...

Nurturing Success: The Access Mercantile Way

Posted By ,
22/04/2024
In the bustling landscape of business, success is often measured by the milestones we achieve. But at Access Mercantile, we believe true success transcends mere accomplishments; it lies in the...