Many of us are familiar with mastering the paradigm of Time, Cost and Quality (TCQ) in any project delivery involving goods and services we design, sell and consume.
If you want anything quickly of high quality, it will cost a lot. If you want the cheapest in the market, it may not be of the best quality or delivered in the quickest time. Either way, we wrestle with these constraints in choosing a reliable business partner. Trust plays a defining role in determining the right mix of time, cost, and quality.
How does this apply to your Debt Collection partner?
Do you want a race to the bottom and pay the cheapest partner for below average performance and longer resolution times?
Do you want high quality in your collections, results and closures, but pay the world?
THE HIDDEN COST OF OPPORTUNITY – CYBERSECURITY!
At Access Mercantile, we believe that the “cost paradigm” works in both ways – a cheap service to you is costly to your business. Think about cybersecurity for instance – buy cheap and risk perilous cost!
Businesses and brands are built up the stairs. They grow, plateau, grow and plateau again. But… when they fall – they fall through the elevator!
Case in Point! : In the last twelve months, a major corporate reported a loss of $480M in their FY24 accounts - 6x worse than the previous reporting period. The business blamed network outages due to a November 22 cyberattack! A regulatory review is still underway which could generate millions more in legal fees, fines, lost business, and irreparable brand damage that may be impossible to recover from.
CHOOSE QUALITY AND TIMELINESS
Do not become a business that falls through the elevator in picking a poor collection partner!
Take a multi-dimensional approach when completing your procurement process and always spend the extra time to verify procurement data through pre-onboarding audits or request of formal artifacts.
Access Mercantile has strong credentials in our industry when it comes to protecting your data and security. Our ISO 27001 accreditation is against the latest 2022 standard – designed specifically for the current cyber & data security landscape. Many of our competitors boast their 2013 standard credentials which are outdated in today’s cyber landscape. Many collection agencies unfortunately have little ability, resources, capital investment and just general thought leadership to design and implement critical security controls and complete and maintain necessary industry accreditations and standards.
It's time to turn your attention to Access Mercantile.
Through our fully automated and secure digital CRM platform - Idebt360, along with our broader security controls environment / eco-system, we have your precious data fully secure preserving your brand and reputation.
Our ACE – Access Credit Eco-system, fully integrated debt collection services, can deliver a faster, safer and higher quality outcome for your business.
