We Welcome David Bisiach New Chief Information & Technology Officer We are excited to announce the appointment of a new Chief...
Increased need for field services - direct customer engagement
Posted By ,
29/01/2024
Demand for our field services continue to grow as our clients look for ways to engage with customers. We recognise the pivotal role field visits play in facilitating direct...
Warmest Wishes for a Joyful Holiday Season
Posted By ,
22/12/2023
As the holiday season is upon us, We wanted to take a moment to express our heartfelt gratitude for the privilege of serving our valued clients throughout the year. This festive time of year provides...
iDebt360 - New field services debt resolution technology provides greater support to customers facing financial challenges.
Posted By ,
07/09/2023
Innovative technology enabling an enhanced customer experience amidst increasing financial challenges and hardship. Access Mercantile, a leading...
Knock to Engage K2E - Driving Field Collection
Posted By Sebastian Lobczuk,
17/07/2023
Customers react to debt collection in a variety of ways. It ranges from a customer who has capacity to pay, who may have forgotten (or places payment as a low priority), those who don’t have...
Access Mercantile Services Launches Reconciliation Action Plan
Posted By ,
22/06/2023
Access Mercantile Services is proud to announce our First Reflect Reconciliation Action Plan (RAP). This plan reflects our ongoing commitment to advancing reconciliation and embracing unity between...
Access appoints new Chief Operating Officer
Posted By ,
02/05/2023
Access Mercantile, a leading collections and recovery company, with a fully integrated credit ecosystem in Australia & New Zealand, is proud to announce the appointment of Greg Asling as its new...
4 Ways to Maintain Good Customer Engagement During Collections
Posted By ,
22/02/2023
Great customer experience shouldn’t stop when a customer falls behind on payments. Keeping customers loyal, and happy, becomes difficult once the collections process starts, it is still possible to...
3 things every credit management team should consider post COVID
Posted By ,
14/11/2022
While Australia is by no means out of the woods as far as the impact of the COVID pandemic is concerned, now is a great time to think about what changes you may want to make to your future credit mana...
Effective Customer Engagement in Debt Recovery
Posted By ,
08/10/2022
Everyone’s talking about customer engagement — but why is it so important, and what does it really mean? How does customer engagement look in action, when you’re a business trying to connect with...
