Protecting your brand – Quality Assurance & Compliance
Access Mercantile has an unwavering commitment to quality and compliance. We understand the pivotal role these factors play in ensuring a positive customer experience. By choosing Access Mercantile, you're investing in a trusted partner that is dedicated to excellence and continuous improvement.
We offer creative thinking and proactive solutions to debt management by encouraging debtors to become more accountable for their commitments and better educated as consumers. Quite often, this is the beginning of a transformative process, through which your customers can become more valuable to your business than ever.
Our Approach
We have established a well-known loyal brand over years of operations through the delivery of quality, timely and reliable services. We understand that debt collection can sometimes be challenging and complex, getting it right first time for our clients and the debtor is paramount so we always strive for the best outcome by balancing the needs and interests of both the debtor and the client.
While other consumer collection companies talk about simply minimising complaints, Access Mercantile has a reputation for a balanced approach with customer engagement and results.
Our highly skilled and trained workforce abides by stringent quality and compliance guidelines to preserve our own reputation as well as our clients.
Quality Accreditation
Our team undergoes regular industry specific compliance training and undergo frequent internal quality assessments to ensure all core compliance requirements are adhered to. ACCC and ASIC debt collection guidelines are core to our practice and training. We are an ISO 9001:2015 & ISO/IEC 27001:2022 [Quality Management & Information Security Management] certified organisation.
Access is proud to be one of the few within the industry to hold the latest Information Security Management ISO/IES 27001:2022 standard, as it underscores Access' commitment to enhancing the security and resilience of its operations and the protection of client and customer data.
We are also members and active supporters of several industry associations, namely the Institute of Mercantile Agents (IMA), Australian Collectors & Debt Buyers Association [ACDBA] (ACDBA Code of Practice) and the Australian Financial Complaints Authority [AFCA]. Our commitment in achieving Quality Management System ISO/IEC 9001:2015 along with ISO/IEC 27001:2022 is testimony to the above.
Privacy & Confidentiality
Access always conducts business with the highest level of integrity.
We respect the privacy and confidence of our clients and associated debtors. All physical and electronic information is securely stored, monitored and managed and fully complies with Privacy Act 1988 requirements.
See our Privacy Policy & Information Security Policy below.