News
What do you do in collections when the customer doesn't engage? Innovative Solutions for Customer Engagement in Debt Collection
Posted By Jarin Tasnim, Client Relations,
23/09/2024 Customers react to debt collection in a variety of ways. It ranges from those who have the capacity to pay but may have forgotten or deprioritised the payment, to those who are financially unable to...
Elevating Cybersecurity: Why Enterprises Need More Than Just the Basics
Posted By David Bisiach - CTO,
09/09/2024 Elevating Cybersecurity: Why Enterprises Need More Than Just the Basics In today’s digital landscape, large enterprises face increasingly sophisticated cyber threats that demand more than just basic...
HOW DOES TIME, COST AND QUALITY DRIVE YOUR COLLECTION DECISIONS?
Posted By Corey Bakes - CFO,
02/09/2024 Many of us are familiar with mastering the paradigm of Time, Cost and Quality (TCQ) in any project delivery involving goods and services we design, sell and consume. If you want anything quickly of...
Are you doing your mercantile agents work? As a true collections partner, empower your Mercantile agent to deliver successful results.
Posted By Elliott Morey – Head of Field ,
26/08/2024 The collections landscape presents significant challenges, and the success of your agent depends on strategic timing, the right operational model, and delegation of authority. In a climate where...
How confident are you in your current debt collection/mercantile agency’s compliance practices?
Posted By Vivian Hua Head of QA,
19/08/2024 In today’s environment, where compliance, regulatory scrutiny and data security are more critical than ever, ensuring that your vendor operates with the highest level of integrity and compliance is...
Enhancing Collections with Human-Centered Engagement: 'The Right Way Forward'
Posted By Nish Patil,
12/08/2024 Unfortunately, some debt collection agencies do not care about, measure, monitor or manage ‘customer experience and engagement as a critical metric within their business and tend to adopt ‘heavy...
Reflecting on Reconciliation: Unveiling Indigenous Artwork at Access Mercantile
Posted By ,
03/06/2024 As we conclude National Reconciliation Week 2024, Access Mercantile unveiled indigenous artwork at our head office, which we hope will inspire conversations and reflections on the significance of...