At Access Mercantile Services, we've seen first-hand how an integrated debt collection model, especially when combined with field engagement, can drive better outcomes for both creditors and customers. Our integrated collections model, ACE – Access; Credit Ecosystem, ensures a balanced approach that focuses on creating a positive customer experience while optimising recovery rates. We deliberately lead with a customer centric strategy.
Our biggest value (and point of difference) is how we view credit management. At Access Mercantile, we take immense pride in redefining credit management through constant evolution and innovation. Our unique approach lies in providing a comprehensive and fully integrated credit management ecosystem, offering a broad range of collection services. This allows us to dynamically leverage various aspects of our collection function simultaneously or independently, ensuring the most optimal results.
What sets us apart is our ability to adapt swiftly when a particular credit activity does not yield the desired outcome. We have a wealth of resources at our disposal, including our contact centre, dedicated skip and investigation teams, and exclusive field specialists. By seamlessly coordinating these resources, our collection process becomes extremely powerful and highly effective.
By keeping all these functions in-house, we offer clients seamless management with no need to transfer files to other service providers. This translates to less customer confusion and a consistent collection relationship, fostering customer engagement while reducing opportunities for exploitation. With one relationship, you gain a full view of customer interactions and, most importantly, the ability to act swiftly when needed.
With a seamless integrated credit solution, our motto, "Customer connection powered by an integrated credit ecosystem," drives our commitment to providing exceptional customer experience and engagement while delivering proven debt collection and recovery results. We passionately believe that fostering meaningful connections with customers is the key to successful credit management.
Here’s why integrated debt collection outperforms the traditional multi-referral approach:
- Credit managed solutions across the full collection spectrum
- Speed and Agility is achieved with a customised customer approach for the best result.
- Less relationships to manage providing greater control.
- Protecting brand and reputation
- Reducing internal and external time and costs
- High success rate, faster results
Learn more about how an integrated collection and recovery solution can benefit your collection results, check out more at www.accessmercantileservices.com.au