In-House Collections vs. Partnering with a Debt Collection Agency: Which is Right for Your Business in 2025?
We’re hearing from across industry about key challenges facing debt collection right now:
Limited Resources and Tools – Many organisations struggle to have enough resources and the right tools to effectively cover all accounts with consistent collection and recovery activity.
Lack of Tenured Experience and Expertise – High staff turnover and gaps in experience mean teams often lack the depth of knowledge and expertise needed to manage complex cases and maximise recovery outcomes.
Shifting focus to collection and recovery instead of core business activity can drain internal resources and collections is often considered a low priority business activity.
It makes perfect sense to partner with a collection and recovery expert, like Access Mercantile, whose core purpose is to manage and recover unpaid debts, with the specialised setup, resources, and expertise to do it efficiently and effectively.
Key Advantages of Partnering with a Debt Collection Agency
1. Expertise and Experience: Debt collection agencies specialise in recovering unpaid debts. They have the knowledge and experience to navigate the complexities of debt collection, including understanding relevant laws and regulations.
2. Time and Resource Savings: Recovering unpaid debts can be time-consuming and resource-intensive. By outsourcing this task to a debt collection agency, you can focus on your core business activities while the agency handles the debt recovery process.
3. Improved Cash Flow: Effective debt recovery can significantly improve your cash flow, and this is important for all businesses to maintain their operations.
4. Legal Protection: Debt collection agencies are well-versed in the laws governing debt collection practices. They ensure that all actions taken to recover debts comply with legal requirements, reducing the risk of legal complications for you.
5. Increased Recovery Rates: Debt collection agencies have higher success rates in recovering unpaid debts compared to in-house efforts. Their specialised techniques and persistence often result in better outcomes.
6. Professionalism: Reputable debt collection agencies handle debt recovery with professionalism and respect. They strive to maintain positive relationships with debtors while effectively recovering outstanding debts.
Choosing the Right Debt Collection Partner
When selecting a debt collection agency, it’s vital to work with a trusted partner known for professionalism, ethical standards, and expertise. This ensures that your recovery process is efficient, compliant, and conducted in a manner that upholds your brand’s reputation.
Why Choose Access Mercantile?
With over 30 years of experience in debt collection and recovery, Access Mercantile is a trusted leader in the credit management industry. Our dedicated team of professionals excels in keeping your customers engaged while protecting your brand’s image. We use an integrated, end-to-end credit management model backed by cutting-edge technology and innovation, ensuring rapid, high-success debt recovery.
Operating across Australia and New Zealand, Access Mercantile is well-equipped to support your needs no matter where your customers are located. With ISO accreditation, full legal compliance, and strong industry affiliations, we are committed to delivering results with professionalism and integrity.
If you have any questions or would like to learn more about how we can support your business, please reach out to us today!