August 2024
Are you doing your mercantile agents work? As a true collections partner, empower your Mercantile agent to deliver successful results.
Posted By Elliott Morey – Head of Field ,
26/08/2024 The collections landscape presents significant challenges, and the success of your agent depends on strategic timing, the right operational model, and delegation of authority. In a climate where...
How confident are you in your current debt collection/mercantile agency’s compliance practices?
Posted By Vivian Hua Head of QA,
19/08/2024 In today’s environment, where compliance, regulatory scrutiny and data security are more critical than ever, ensuring that your vendor operates with the highest level of integrity and compliance is...
Enhancing Collections with Human-Centered Engagement: 'The Right Way Forward'
Posted By Nish Patil,
12/08/2024 Unfortunately, some debt collection agencies do not care about, measure, monitor or manage ‘customer experience and engagement as a critical metric within their business and tend to adopt ‘heavy...